This Sunday’s episode of Undercover Boss, focused on GSI Commerce and it’s CEO Michael Rubin. It’s all about direct marketing, customer service, call center training and shipping and fulfillment. Lots of great nuggets of info to learn from here.
Watch the episode for free click here
Gilbert Direct Marketing Worldwide, Inc. 
I’m hooked on the show. Is everyone watching and learning – including all of us in a service business? Thanks!
Thanks for sharing. Will retweet.
Thanks Peter