Does humor belong in business?

Folks, business is serious business! I’ve worked for too many companies who took themselves way too seriously.  And why not be serious – its important work bringing great products to consumers, right? Wrong!  Given the growth of social media and its ability to put a human face on your companies business, its time to have [...]

How to Easily and Cost Effectively Add Video to Your Marketing Arsenal

What Can Video Do for You?
Video is a perfect social media marketing channel for engagement. Here are some tips on WHAT to shoot:

Beyond…

Social Media Rules (of engagement) To Live By

Over in the linkedin group I manage, (Direct Marketing Questions & Answers), we’ve been having a discussion on the zig vs. zag nature of direct marketing and social media.

In essence, the theory is this: with everybody zigging towards social media these days, does that leave a giant hole (translation: opportunity) for traditional direct marketing to be used to engage customers and prospects? It’s been a spirited discussion so far. And I firmly believe that traditional direct marketing (integrated with the web) presents such an opportunity in a zigzag market.

Customer service now!!! The convergence of customer service and social media (and a moral)

There’s just too much prime opportunity online — e.g., Facebook, Twitter, YouTube, blogs, etc. — for brands to get dinged when they screw up. In the few weeks I’ve been back from vacation, I’ve been thinking about this as I go about my day-to-day dealings with companies.

Twice in the last few weeks I’ve gotten dinged: once by a salesman and once by a so-called customer service rep (CSR). But helping to restore my faith in our industry, I also recently had a fantastic customer service experience as well.

Social Media and the United Breaks Guitars Video – A Cautionary Tale for ALL marketers

For the last year I’ve been saying — screaming actually — that companies better have their acts together, otherwise they’re sitting ducks in this new age of customer centricity. If your customer service, products and brand image aren’t all buttoned up, you risk getting skewered on the internet, i.e., the people’s media.

The video I’m referring to is really amazing to see. Here’s the story behind it: United Airline’s baggage handlers break a passenger’s guitar, and the next thing you know 5.3 million people hear about it in a catchy, four-minute ditty on YouTube. Viralocity at its finest (and scariest).

5 Pointers for Out-of-Work Direct Marketers (or ones who just want to hedge their bets)

5 Pointers for Out-of-Work Direct Marketers (or ones who just want to hedge their bets). For those of you actively looking for employment, let me offer a few things you can do to help you get that extra edge. 1. Make sure…

Have sales/marketing fundamentals changed? Watch this video, decide and let me know

This is a brilliant video example of how B2B (and consumer) marketing fundamentals and selling has NOT changed over time. Kudos! Enjoy “the man in the chair”, and let me your thoughts?

FDMA Annual Summit a Success!

We had over 90 attendees at the FDMA annual summit. Here is a sample of what we saw, Jeff Yaniga’s powerpoint presentation on Using Twitter For Business. Great stuff! Enjoy and have a great weekend.

Kumbaya Now! (how we can all professionally and personally survive the economic crisis)

Whether we like it or not, we’re all in this recessionary economy together.

If you’re still lucky enough to be employed, listen carefully to my message, as simplistic as it may seem: It’s time to put aside the natural rivalry, competitiveness, intraorganizational politics and just plain silliness that is everyday business life if you want to stay employed, and moreover, to keep your business from going under.

It’s time to really look at the way

5 Tips for Using LinkedIn as a Business Tool

In addition to being an exceptional tool for personal business networking, LinkedIn is also a great place to market your business. Here are five tips to help your business network grow through LinkedIn:

1. Use the…